PRIVACY POLICY

Effective Date: August 14, 2025

Encore Haus Co LLC (“Encore Haus”, “we”,”our”, or “us”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information in compliance with the Colorado Privacy Act (CPA) and applicable U.S. federal privacy laws.

Our mission is built on trust - we help you rehome your household items through resale or donation while keeping your personal details safe.

1. Scope & Applicability

This policy applies to personal information collected from individuals in Colorado acting in a personal or household capacity. Our services are not intended for children under 13, and we do not knowingly collect information from them.

2. Information We Collect:

You provide to us directly:

  • Name, phone number, email address

  • Pickup or service address

  • Details about items for resale or donation

  • Payment and billing information (processed securely)

  • Communications with us (emails, texts, calls)

We collect automatically (website use):

  • Device and browser type

  • IP address and general location

  • Website analytics via cookies (you can control cookies through your browser settings)

We do not collect sensitive identifiers such as Social Security numbers, driver’s license scans, or health records.

3. How We Use Your Information

We use your information to:

  • Provide, schedule, and complete our resale and donation services

  • Communicate with you about appointments or service updates

  • Process payments securely

  • Improve our services and website experience

  • Meet legal and regulatory obligations

4. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. We may share data with:

  • Trusted service providers (payment processors, logistics partners, IT support) who must protect it.

  • Legal authorities when required by law

  • Business successors if our company is sold, merged, or transferred

5. Your Rights Under Colorado Law

As a Colorado resident, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your personal data (with some legal exceptions)

  • Receive a copy of your data in a portal format

  • Opt out of targeted ads, sale of personal data, or profiling

To make a request email us at support@encorehaus.com or call 720-821-7725.

We will respond to your privacy request within 45 days of receiving it. If more time is needed, we will notify you and may extend the response timeframe by up to an additional 45 days. Opt-out requests will be process as promptly as possible, consistent with good privacy practices.

We honor recognized universal opt-out signals, such as the Global Privacy Control.

6. Data Security

We use safeguards such as encryption, secure payment processing, and access controls to protect your data. However, no system is completely secure.

7. Data Retention

We keep personal data only as long as necessary for providing services, keeping business records, and meeting legal requirements.

8. Children’s Privacy

Our services are not directed to children under 13. If we learn we’ve collected information from a child without parental consent, we delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Effective Date”

10. Contact Us

Encore Haus Co LLC (Address is for Mail Correspondence ONLY)

110 16th Street
Suite 1400 - #30A Denver, CO 80202

Email: support@encorehaus.com

Phone: 720-821-7725